FAQs
Have questions? We’ve got answers.
Whether you’re new to commodity trading or a seasoned buyer, this section covers the most common questions our clients ask — from trade terms and documentation to delivery timelines and sourcing.
If you don’t see what you’re looking for, feel free to contact us — our team is here to help.
We trade a wide range of resources including precious metals (gold, silver, platinum), industrial minerals (chrome, manganese, copper, lithium), and energy products (Jet A1, diesel, LPG, and crude oil).
Our commodities are sourced through a verified network of mines, refineries, fuel depots, and export hubs across Africa, the Middle East, and Asia. All our partners undergo strict due diligence for quality, compliance, and ethical standards.
Yes. Every shipment includes full documentation — such as certificates of origin, export licenses, SGS or equivalent inspection reports, bills of lading, and more — depending on the commodity and destination.
We offer flexible trade terms including FOB, CIF, and Ex-Works, based on the client’s preference. Specific Incoterms can be discussed and tailored per transaction.oggle Content
Minimum order quantities vary by commodity. For example, gold transactions typically start at 5kg, chrome at 500MT, and Jet A1 at 25,000 litres. Custom arrangements can be made for qualified buyers.gle Content
Simply reach out via our contact form or email us at info@xentara.co.za with the product type, quantity, delivery location, and preferred trade terms. Our team will respond within 24 hours.
Absolutely. We coordinate transport, customs clearance, and documentation with our network of freight and logistics partners. We can arrange delivery to your port or designated location globally.
Yes. We operate under full legal registration and comply with international trading laws and export regulations. Copies of licenses and corporate documents are available upon request.